Certification Programs

Transformational Leadership * Strategic Management
Sales & Marketing * Customer Service
Introduction to the Masters Certificate in Sales & Marketing
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Course Info

7 Modules

Duration

8-12 weeks

Format

Online, Live Webinars & Seminars and Blended Approach

Model

Instructor-based content

Alex Ihama

Transformational Leadership

It will introduce you to subtle misconceptions about leadership that you must eliminate to clarify its definition, original purpose and the critical concepts and precepts required for you to become an exceptional leader.

 

  • It will inspire you to discover your purpose in life, align it with your profession, maximize your skills and talents, craft a clear, concise and compelling vision and develop an action plan to manage your weaknesses and threats.
     

  • It will enable you to connect the intellectual aspect of your being with that of the spiritually and stimulate you to become more comfortable with a heightened level of selflessness in the tedious development of others.
     

  • You will gain an advanced understanding of efficiency in time and productivity, ethics and values, and statistical models, tools and techniques to become highly exceptional in the management of self and resources.
     

  • Foster the tact and diplomacy required to connect with people on a deeper level without being intrusive, as well as to resolve conflicts promptly, build a winning team and secure consensus despite the diversity of opinions.
     

  • It will empower you with the emotional intelligence to manage challenging personalities, develop the talents of your team progressively, and inform, inspire and influence other people to work together towards strategic goals.
     

  • It will broaden your understanding of leadership psychology, philosophies and precepts to inspire people to connect their minds with their hearts and enable them to align their purpose with the vision of your organization.

Course Info

7 Modules

Duration

8-12 weeks

Format

Online, Live Webinars & Seminars and Blended Approach

Model

Instructor-based content

Alex Ihama

Strategic Management

It will introduce you to the concept of strategy, its fundamental characteristics and benefits, the common misconceptions about it and the subtle but critical differences between 

a plan and strategy.

 

  • You will learn the essential components that are required to craft a corporate strategy which is reflective of the purpose of your organization and its vision, mission, core values, strategic goals and objectives.
     

  • It will equip you with the tools and techniques of strategic planning and how to leverage this corporate concept to manage and mitigate risk exposures and ensure the flawless execution of organizational objectives.
     

  • You will be educated on the principles of strategic management to become more productive and efficient in your role and responsibilities through an advanced understanding of statistical models and data analysis.
     

  • You will gain a deeper understanding of the concept of change and change management as well as proven strategies to manage and maximize it for exponential growth – personally, professionally and corporately.
     

  • It will empower you with the framework and process of executing a corporate strategy through project management principles, business intelligence and data analytics and the maximization of resources.
     

  • You will be inspired to assume leadership responsibilities, whether you hold a position of authority or not while inspiring and influencing stakeholders to work towards the flawless execution of a corporate strategy.

Course Info

7 Modules

Duration

8-12 weeks

Format

Online, Live Webinars & Seminars and Blended Approach

Model

Instructor-based content

Alex Ihama

Sales & Marketing

It will empower employees, entrepreneurs and executives with a strategic approach to sales and marketing while teaching them how to leverage brand equity to generate profitable opportunities for upselling and cross-selling.

 

  • It will offer you a thorough psychological framework that leverages how people think and how things work to maximize sales opportunities, achieve customer service excellence and achieve exponential growth.
     

  • It will teach you how to leverage the activities of relationship management and business intelligence to increase customer loyalty and that of strategic marketing and competitive intelligence to increase sales revenue.
     

  • It will introduce you to a strategic tapestry of seven organic laws of exponential growth that covers and connects every aspect of sales and marketing with the strategic objectives to break new grounds and generate new sales.
     

  • It will equip you with psychological and natural laws and how you can use them to inspire your clients and leads, influence the outcomes of sales opportunities and empower yourself for daunting sales negotiations.
     

  • You will learn client relationship management tools and techniques that can influence your clients to become an advocate of referrals for your business while raving that you are the best contact for sales opportunities.
     

  • You will be inspired to become a leader in sales and marketing, whether you hold a position of authority or not while generating the motivation to confront your doubts, fears and ineffective activities in the sales process.

Course Info

7 Modules

Duration

8-12 weeks

Format

Online, Live Webinars & Seminars and Blended Approach

Model

Instructor-based content

Alex Ihama

Customer Service Excellence

It will empower employees, entrepreneurs and executives with a strategic approach to corporate branding through psychological and intellectual methods of offering service excellence and manage client relationships.

 

  • You will learn about the strategic benefits of providing exceptional customer service consistently and how it serves to secure your role and responsibilities, strengthen your corporate brand and increase the bottom line.
     

  • It will inspire you to connect with the hearts of your clients despite the challenges while identifying, following up and permanently resolving client matters and escalations to strengthen their trust, confidence and loyalty.
     

  • It will equip you with the seven organic laws of exceptional customer service experience, which you must embody and demonstrate to become a champion in customer service and brand ambassador for your organization.
     

  • You will learn how to connect exceptional customer service to sales and marketing while using business and competitive intelligence to develop your capabilities, expand your brand and grow your business. 
     

  • It will introduce you to benchmarking models and key performance indicators in customer service that can be used to identify continuous improvement opportunities in people, processes and technology.
     

  • You will be inspired to become a leader in customer service, whether you hold a position of authority or not while generating the motivation to cultivate relationships with your clients beyond your responsibilities.

Let's Connect

Email: registrar@schoolofgreatnessinc.com

Phone: +1-437-216-2994

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